Borrowers

As the third-party servicer for your loan, we will:

• Process monthly interest payments and other fees

• Issue monthly loan statements (if instructed by your lender)

• Send you payment reminders

• Handle delinquency notifications

• Attempt to contact you by phone and email if your loan becomes delinquent

• Process payoff requests and statements

• Manage your loan reconveyance

Payments are automatically withdrawn via ACH on the first business day of each month. This process begins on the date specified in your loan agreement.

You can call us at 864-483-7168 to make a late or catch-up payment via debit card.

Email borrowers@petraservicing.com with your loan number and requested payoff date or use the form below. We will process your request and provide you with a payoff statement.

We will draft a payoff statement and contact the lender for them to approve it. Once approved, we will email the statement out to you.

Since Petra Loan Servicing Corp is not your lender and does not own your loan, questions about loan terms or extension requests should be directed to your lender directly.

You can reach us through the form below or one of the following options:

• Email: borrowers@petraservicing.com

• Phone: 864-483-7168

• Live chat: on our website

Petra confirms the funds, applies them to close out the loan, and manages the reconveyance — the release of the lender’s security interest — so the lien on your property is cleared with the county. Recording timelines vary by county; Petra handles the process and any county recording costs are covered by the payoff administration fee.

Yes — borrowers get access to their statements and loan information on Petra’s platform, and every monthly email includes a full, accurate statement. If you need a loan history or verification of mortgage (for example, for a refinance), Petra can produce one ($30).