For Borrowers
For Borrowers
Petra services your loan on behalf of your lender. Here are the answers to the usual questions, and you can send us a request below.
Petra services your loan on behalf of your lender. Here are the answers to the usual questions, and you can send us a request below.
Your Loan With Petra
What does Petra do for my loan?
We collect your monthly payments, send reminders and statements, prepare payoff statements and handle the lien release when your loan is repaid, all on behalf of your lender.
What does Petra do for my loan?
We collect your monthly payments, send reminders and statements, prepare payoff statements and handle the lien release when your loan is repaid, all on behalf of your lender.
How are my monthly payments processed?
By ACH on your payment date, from the bank account you authorized. You get an email before each payment showing exactly what will be collected.
How are my monthly payments processed?
By ACH on your payment date, from the bank account you authorized. You get an email before each payment showing exactly what will be collected.
What if I need to make a late or catch-up payment?
Call us at (864) 483-7168 and we can take it by debit card.
What if I need to make a late or catch-up payment?
Call us at (864) 483-7168 and we can take it by debit card.
How do I request a payoff statement?
Use the form below or email borrowers@petraservicing.com with your loan number and payoff date. We respond to requests in by 2pm ET the same business day, and send your statement once your lender has approved it.
How do I request a payoff statement?
Use the form below or email borrowers@petraservicing.com with your loan number and payoff date. We respond to requests in by 2pm ET the same business day, and send your statement once your lender has approved it.
Who do I ask about my loan terms or an extension?
Your lender. We service your loan but don’t own it, so questions about terms, extensions or new borrowing go to them.
Who do I ask about my loan terms or an extension?
Your lender. We service your loan but don’t own it, so questions about terms, extensions or new borrowing go to them.
What happens after I pay off my loan?
We confirm the funds, close out the loan and handle the release of the lien with the county. Recording times vary by county.
What happens after I pay off my loan?
We confirm the funds, close out the loan and handle the release of the lien with the county. Recording times vary by county.
Can I see my loan details and history?
Your statements and loan information are on Petra’s platform, and each monthly email includes a statement. We can also provide a loan history or verification of mortgage for a refinance.
Can I see my loan details and history?
Your statements and loan information are on Petra’s platform, and each monthly email includes a statement. We can also provide a loan history or verification of mortgage for a refinance.
Prefer to Talk?
Call us or email us, and quote your loan number.
(864) 483-7168
borrowers@petraservicing.com